HVAC Service Reviews

I have used New Horizon for several years and have found them to be very prompt in responding to my calls for service, maintenance and replacement for my a/c and gas furnace units. I highly recommend them and will continue to use them. The service men are very professional and considerate when they are in your home and very helpful in explaining the repairs. They were awesome in changing out my a/c unit. They are pros at what they do. If you need to replace a unit they service, please give them a call. They are far less than their competitors. Read Less

We had to replace the HVAC unit in summer of 2021 all of the staff from office to field staff for Horizon are professional and genuinely concerned to make the process seamless. That level of service doesn't stop at the end of the sale and installation. We have a maintenance contract with them. I would recommend Horizon for installation and maintenance. Brian is the technician who seems to be assigned to our account. He is professional and answers all question and concerns which you may have. Thank you to all of the staff of Horizon Heating and Air for your commitment to quality service!! Read Less

Had the Halo home vent purification system installed by Steve. Steve was very professional and friendly. He spent a good deal of time listening to my concerns, inspected my home and gave good recommendations to help resolve my problem with air flow and sometimes musty odors. He was extremely courteous and helpful. Highly recommend. Read Less

Robert Dean, the technician, was very knowledgeable and kept me informed of the problems. He had problems finding the correct part but he kept at it until he found one. He is a very responsible employee & a valuable asset to Horizon. This is our first time for heating problems & so glad we chose Horizon. We will definitely use them again. Read Less

Our AC quit working on Monday. On Tuesday, Brint came out and determined the unit needed to be replaced. It was 24 years old. Tripp came out and quoted a new system, but said they were out 2-3 weeks. My wife has cancer and can't tolerate the heat very long, but we were going to be patient. Later after Tripp came out, he called back with great news. There had been a cancelation and they were able to install our new system on Friday. Paul and another guy (sorry, don't remember his name) came early on Friday and had us up and running right after lunch. From start to finish, the communication and process was flawless. Horizon was awesome and I will recommend them everywhere! Thank you for the great service and tell your team we greatly appreciate the professionalism, promptness and quality work. Read Less